Notes from inside other people’s businesses.

Workflow 8 min read

Sep 12, 2026

The order that sat for thirteen days

A manufacturer’s order was waiting on a clarification nobody had written. What I found on site, and what the rebuilt system refuses to let happen.

Workflow 5 min read

Aug 15, 2026

Design the workflow around the decision, not the data

A report that made 2,800 requests a week to answer one question a day. Start from what the operator decides, then work backwards.